How Telehealth Can Help With Viral Infections
Viral infections are one of the most common reasons Australians visit a doctor. From the seasonal cold and flu to COVID-19 and gastroenteritis, these illnesses can leave you feeling exhausted, uncomfortable, and unsure of what to do next. The good news? You don't have to drag yourself to a waiting room to get the care you need.
With Medidoc's telehealth platform, you can speak with an Australian-registered doctor from the comfort of your own home - whether you're rugged up in bed or isolating to protect those around you.
What Is a Viral Infection?
A viral infection occurs when a virus enters the body and begins to replicate, triggering your immune system to respond. Unlike bacterial infections, viral infections cannot be treated with antibiotics. Instead, treatment focuses on managing symptoms, supporting recovery, and in some cases, using antiviral medications where they are clinically appropriate.
Common viral infections seen by Australian doctors include:
- The common cold - caused by rhinoviruses, typically producing a runny nose, sore throat, and mild fatigue
- Influenza (flu) - a more intense respiratory illness with fever, body aches, chills, and significant tiredness
- COVID-19 - symptoms can range from mild to severe respiratory illness; antiviral treatments are available for eligible patients
- Gastroenteritis (gastro) - often called the stomach bug, causing nausea, vomiting, diarrhoea, and abdominal cramping
- Bronchitis - inflammation of the airways following a viral infection, resulting in a persistent cough and chest discomfort
- Glandular fever (Epstein-Barr virus) - common in teenagers and young adults, causing extreme fatigue and swollen lymph nodes
- Hand, foot and mouth disease - highly contagious, particularly common in young children
Self-Care vs. Seeing a Doctor
Many viral infections are mild and can be managed at home with rest, fluids, and over-the-counter symptom relief. However, knowing when to seek medical advice is important.
When Self-Care Is Usually Enough
- Rest and sleep as much as your body needs
- Stay well-hydrated with water, broth, or electrolyte drinks
- Use paracetamol or ibuprofen to manage fever and aches (as directed on the packaging)
- Use saline sprays or throat lozenges for nasal and throat symptoms
- Avoid alcohol and cigarettes, which can slow recovery
When to See a Doctor Online or in Person
- Symptoms that are severe, worsening, or not improving after 5 to 7 days
- High fever (above 38.5 degrees Celsius) that doesn't respond to medication
- Shortness of breath or difficulty breathing
- Chest pain or tightness
- Signs of dehydration - reduced urination, dizziness, or dry mouth
- Symptoms in an infant, elderly person, or someone who is pregnant or immunocompromised
- You think you may be eligible for antiviral treatment (for COVID-19 or influenza)
- You need a medical certificate for work or study
If you are experiencing a medical emergency - such as severe difficulty breathing, chest pain, or loss of consciousness - call 000 immediately.
How Telehealth Viral Infection Consultations Work
Telehealth has made it easier than ever for Australians to access timely medical care without leaving home. This is especially valuable when you have a contagious illness and want to avoid spreading it at a clinic waiting room.
During a Medidoc telehealth appointment, your doctor will:
- Review your symptoms - asking about onset, severity, and any other relevant health history
- Assess your risk factors - including age, pregnancy, existing health conditions, and vaccination status
- Recommend a treatment plan - which may include rest, over-the-counter medication recommendations, or a prescription where clinically appropriate
- Issue a referral or medical certificate - if required for pathology testing, imaging, or time off work
All Medidoc doctors are Australian-registered and practise in accordance with Australian clinical guidelines. You can trust that the care you receive online meets the same standard as an in-person GP visit.
Can I Get a Prescription Online for a Viral Infection?
In some cases, yes. While most viral infections do not require prescription medication, there are situations where a prescription may be appropriate - for example, antiviral medications for eligible COVID-19 or influenza patients, or treatment for secondary bacterial complications such as a sinus or chest infection. Your doctor will assess your individual situation and prescribe only what is clinically necessary.
Why Australians Are Choosing Telehealth for Cold, Flu and Viral Illness
- Convenient - book an appointment from your phone, tablet, or computer
- Fast - no waiting rooms, no travel time
- Safe for others - avoid exposing other patients and clinic staff to a contagious illness
- Accessible - particularly valuable for people in regional or rural areas
- Flexible - appointments available outside standard business hours
Book an Online Consultation With Medidoc Today
If you're feeling unwell and think you may have a viral infection, don't wait it out alone. Medidoc's Australian-registered doctors are available for telehealth consultations to help you understand your symptoms, feel reassured, and get the right treatment plan in place.
Book your consultation with Medidoc today - feel better, faster, from wherever you are.
This article is intended for general informational purposes only and does not constitute medical advice. Please consult a qualified healthcare professional for diagnosis and treatment specific to your situation.